Terms & Conditions - Belem Kebab & Pizza Online Orders

1. Order Placement:

   • All orders must be placed through our official website.
   • Orders can be placed at any time during our operating hours.
   • Please ensure that all details provided during the order process are accurate.

2. Pickup/Collection Only:

   • Belem Kebab & Pizza offers a pickup/collection service only.
   • Customers must collect their orders from our store location at the specified pickup time.
   • We do not offer delivery services at this time.

3. Order Confirmation:

   • Upon placing an order, you will receive a confirmation email with the details of your order and the estimated pickup time.
   • Please review your order confirmation carefully. If you notice any errors, contact us immediately.

4. Pickup Time:

   • Orders should be collected within the specified pickup window.
   • If you are unable to collect your order on time, please contact us to make alternate arrangements.

5. Payment:

   • All orders must be paid for online at the time of placing the order.
   • We accept various payment methods including credit/debit cards and other available online payment options.

6. Order Cancellation:

   • Orders can be canceled up to 30 minutes before the scheduled pickup time.
   • To cancel an order, please contact the store directly via the contact information provided in your order confirmation.
   • Refunds for canceled orders will be processed within 5-7 business days.

7. Order Changes:

   • If you need to make changes to your order after placing it, please contact us as soon as possible.
   • We will do our best to accommodate changes, but cannot guarantee alterations if the preparation process has already begun.

8. Food Quality & Safety:

   • We take great care in preparing your order to the highest standards of quality and safety.
   • Once an order has been collected, Belem Kebab & Pizza is not responsible for the condition of the food after it leaves our premises.

9. Allergies & Dietary Requirements:

   • Please inform us of any allergies or dietary requirements at the time of placing your order.
   • While we take precautions to prevent cross-contamination, we cannot guarantee that our products are completely free from allergens.

10. Disputes & Refunds:

    • In the unlikely event that you are unsatisfied with your order, please contact us immediately to discuss a resolution.
    • Refunds will be issued at the discretion of Belem Kebab & Pizza management and may take up to 7 business days to process.

11. Changes to Terms & Conditions:

    • Belem Kebab & Pizza reserves the right to amend these terms and conditions at any time.
    • Any changes will be updated on our website, and it is the customer’s responsibility to review the terms and conditions prior to placing an order.

12. Contact Information:

    • For any questions or concerns regarding your order or these terms and conditions, please contact us at +351920562344

By placing an order with Belem Kebab & Pizza, you agree to these Terms & Conditions.