Refund Policy - Belem Kebab & Pizza

At Belem Kebab & Pizza, we strive to provide our customers with the highest quality food and service. However, if you are not completely satisfied with your order, please review our refund policy below:

1. Order Cancellations:

   • Orders can be canceled up to 30 minutes before the scheduled pickup time.
   • To cancel an order, please contact the store directly using the contact information provided in your order confirmation.
   • Canceled orders will be fully refunded. Refunds will be processed within 5-7 business days and returned to the original payment method.

2. Incorrect Orders:

   • If there is an error with your order (e.g., missing items, incorrect items), please notify us immediately upon pickup.
   • We will rectify the error by offering a replacement of the incorrect item(s) or providing a refund for the affected item(s).

3. Quality Issues:

   • If you are unsatisfied with the quality of your food, please contact us within 24 hours of pickup.
   • We may request that you return the food to the store for inspection.
   • Depending on the nature of the issue, we will offer a replacement, a partial refund, or a full refund at our discretion.

4. No-Show for Pickup:

   • If an order is not collected within the specified pickup window and no contact is made to arrange an alternate time, the order will be considered a "no-show."
   • No refunds will be provided for orders that are not picked up.

5. Allergies & Dietary Requirements:

   • We take precautions to accommodate dietary restrictions and allergies; however, we cannot guarantee a completely allergen-free environment.
   • Refunds will not be provided for reactions or issues arising from undisclosed allergies or dietary requirements.

6. Refund Process:

   • Approved refunds will be processed within 5-7 business days and credited back to the original payment method.
   • Please note that your bank or payment provider may take additional time to reflect the refund in your account.

7. Disputes:

   • If you have a dispute regarding a refund, please contact us directly. We aim to resolve all disputes amicably and to your satisfaction.
   • Any refunds issued are at the discretion of Belem Kebab & Pizza management.

8. Changes to the Refund Policy:

   • Belem Kebab & Pizza reserves the right to amend this refund policy at any time.
   • Any changes will be updated on our website, and it is the customer’s responsibility to review the refund policy before placing an order.

If you have any questions or concerns about our refund policy, please contact us at +351920562344